[Resolved]  Swiggy — refund not initiated for failed order.

Website:

www.swiggy.com

Hi,
I placed three orders worth: 227, 227, and 120 rs on nov 4, 2018. The order was placed on swiggy and payment was done via zeta app. However, the amount was debited from my account and order wasn't placed. Thus, i contacted the zeta customer support for refund. However, they mentioned that the transaction has been already settled and they need a confirmation from swiggy or refund arn for processing reversal for this transaction.
Following are the details for the three order placed on nov4, 2018

Rs. 227 - id:[protected]
Rs. 227- id:[protected]
Rs. 120- id:[protected]

Attached is the mail from zeta, as well screenshots of the payments made via zeta app.

After connecting with zeta, i raised the issue with swiggy for giving a confirmation for failed order and initiating the refund from there end. I raised the issue on 29 november 2018 (Attached is the screenshot of the same). However, swiggy has not acted on the issue till now.

Registered mobile no on swiggy by which the order was placed on swiggy: [protected].
Registered mobile on zeta is [protected] via which payment was made.

Regards,
Vimmi
Phone: [protected]
Email: [protected]@gmail.com