[Resolved]  Swiggy — Refund not processing

Address:

4-2-16, kindhi basti Colony, Kowkoor, Bolarum, Secunderabad

I had ordered 3 items from swiggy instamart and delivered on two, when checked on the application it said amout for one item will be refunded and no reason as to why. thos was on the 23rd of september.
i have contacted swiggy customer care and every time they ask me to wait for 48hours.
last two times they asked me for my bank statements to prove i have not recieved the refund. i explained their own app shows it is still processing so they have mot initiated the process, also even till date the last update on the refund is showing as 23rd on their app. the customer care now asks me for my bank details instead of getting my refund processed.