Swiggy — refund not received after transaction failed

Anand Neetha

from Jaipur, Rajasthan

Address:

Hyderabad, Telangana, 500027

Failed transaction with swiggy on 6th feb 2019 for rs 818. When contacted support team they said refund in5-7 days. I didn't receive refund in 1 month also. They asked me to contact bank.. They also checked and kept raising complaints and finally said refund not initiated by swiggy.. It's more than 2 months today.. Now both bank and swiggy are denying refund. This is the state of consumer.
Order no. [protected]

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Comments

Neetha Anandkumar

from Jaipur, Rajasthan

My bank has denied any refund from swiggy. This is fraud / cheating customers.
Point 1. When transaction fails.. money gets deducted. Why on earth should it take 5-7 days to refund when systems are automated.
Point 2. my complaints of refund has been pending for over two months... still following up for my money
Swiggy must Stop cheating... if they r unable to follow processes and adhere to timelines with sincerity
Attaching mail from bank confirming no refund back from swiggy.

Strict action needs to be exercised ..

Neetha Anandkumar

from Jaipur, Rajasthan

I have received my refund on 12th April.

Had the left the complaints with out follow up or raising the issue with consumer comp. I would have lost my money...

Swiggy Pls fix ur loop holes .. do not trouble consumers.