Swiggy — refund not received. order id - #[protected]

Address:

Bangalore

I ordered from swiggy on 13th of april. Got cancelled order by restaurant and then got the message saying refund initiated and will receive the refund within 4-7 business days. Now it's been past those days i checked with the bank also and tried reaching them but they are still saying the same thing that you will receive the refund but my concern is when.
Usually it doesn't take this much time.
My reference no. Is - #[protected]-1-r1
Please help with this.