Swiggy — refund not received since 3 days

Address:

Gurgaon, Haryana

I had ordered food from swiggy and payment from paytm was charged (Rs 519) but order was not processed on 12 th aug'19. After then i tried to order twice but it was failed as the money already got deducted.

I told so many times about this to your customer executives but every time they said it will be refunded within 1 hour.

I have still not got my money back.