Swiggy — refund not returned by swiggy

PVUdaya

from Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600082

My order #[protected], i made an order on 27th march 2019 for rs 420, when i made the payment through netbanking first time i got a message that payment for unsuccessful, then i again paid it for rs 420 and received the order.
Also got a message from swiggy the payment will refunded to my bank account in 5 to 7 days. But after a weeks time nothing has been credited back to my bank account, then i chatted with swiggy customer care and they said to check with the bank on this refund. I checked with my bank they said rs 420 credited to swiggy twice and no refund has been initiated from swiggy. Then i again chatted with swiggy and said the information which i obtained from my bank. Finally they accepted that there was a technical error from there end while processing the refund and said they will escalate this issue to their team. But as on today (23/04/19) nothing has been refunded back to my account and the response which i got from the rep is pathetic. Help in how to file a complaint against this issue.

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Comments

Ushashi Chakraborty

from Mumbai, Maharashtra

I have not made any recent cancellations but they have made COD unavailable to me despite repeated enquiries. They keep telling me the same thing that I have to give few prepaid orders, instead of solving or understanding the issue.

ramjiupadhyay

from Bilhaur, Uttar Pradesh

I have received crispy chiken material and seaking chiken between the ingredients .It was very bad and have very few part of chiken. I think we should not order again to swiggy and advise same to our friends.i. Am surprised how is the swift approved this type of vender.same in chiken biryani also.very bad in taste and materials. Sorry swiggy.