Swiggy — Refund wasn't given

Address:

657, Tristar tower east wing, 4th floor, avinashi road, Coimbatore.

I have placed an order sum of 141 on 20.07.21.
Order number is[protected] and I had done the payment through Phonepe.
But the order got cancelled without my knowledge.
The reasons I received from swiggy was completely absurd.
I was informed that my number was not reachable. so they cancelled the order. Refund also not provided. What a wonderful policy!

For your lethargic and laziness do I have to pay?
Don't you feel ashame or guilty to take people money in the name of terms and conditions?

Then for what purpose the customer provide address?
Is it the smart way to earn money?
This is a mischievous way to earn money.
This is called theft.
So, do you want to grow by cheating people?