Swiggy — regarding discount on first 5 orders.

Address:

Bengaluru, Tumkur, Karnataka, 572103

According to the advertisement, you are supposed to get 50% discount on first 5 orders. I had ordered my food using code binge50 which was displayed on the top and i added it. Now, i'm supposed to have 4 more 50% off coupons but i see none. Upon asking the customer support, they said i used binge50 instead o[censored]sing order50. I argued upon my point as first 5 orders are first 5 orders, whatever coupon i applied. The support executive said that i should've used order50 first if i wanted to have remaining coupons.

Now, i said this is not written in terms and conditions (Reference url : https://www.swiggy.com/offer-terms). after this, the executive started saying that he can't help me with anything and wasn't answering my questions properly.

I said that this clearly is a scam, he/she later on says that he'll forward this feedback to relevant teams. I first said that this is a consumer support section and not feedback that you take my arguments as feedback.

The executive then said that it's a mistake from their side, so i asked for compensation (Although i lost my coupons) which he/denied to provide. After extending the conversation for an hour, he quickly closed the chat.

This is clearly a case of cheating customers by falsely advertising that they provide discount on first 5 orders and then not providing the discount. Things are not at all transparent regarding this. I checked on internet on quora, reddit and yahoo answers and i see that i'm not the first victim. Many others have been lured and cheated into this.

I hope that appropriate actions are taken for this mis-advertisement or mistake from their side.