[Resolved]  Swiggy — request number is 6935683: refund

Address:	BT 23, Ittina Neela Apartment, Near Gold Coins Club, Electronic City, BLR-560100, Bangalore, Karnataka, 560100
Website:	www.swiggy.com/restaurants

Hi team,

So, this is how it went.

Order #[protected] | wed, jan 8, 2020, 08:18 pm : paid 450 rs

I placed this order and the delivery guy marked it delivered without delivering. I called you guys and was escalated and a replacement order was placed as the delivery person wasn't responding.

Replacement order placed by your escalation support: order #[protected] | wed, jan 8, 2020, 09:06 pm

Note: it's the same items that were ordered again.

Then received a call from swiggy at 9:33 pm informing that my watermelon feta salad wasn't available and the person canceled the unavailable item i. E. Watermelon salad and informed that 219 rs will be refunded to paytm (Source of payment) within an hour and that i would get the delivery soon.

It's been more than 13 hours now, no update on the refund. Contacted support and have attached the horrible conversation and see what they said.
So, here's my question:

If i was promised a refund of 219 rs, where is it?
If it was a replacement order, and you can only see one item, then what happened to the money that i paid of the other item as i don't see that amount anywhere being refunded?
I ordered 2 and got 1, so where's my money again?
I need an immediate answer as to its been a recurring issue since this new year and honestly, now i am skeptical of ordering again.