[Resolved] Swiggy — scamming customers by giving false information | |
I had ordered with the wrong address and realised only after payment and instatnly i contacted the help and they told me not to worry the delivery boy will reach if the actual address is within 5km. The address is 3km from the given address so instead of canceling they asked me to contact delivery person. And the delivery person number is wrong number and tried to contact him multiple times and finally after 20min i get a new number of delivery person from swiggy and when i contact him he says he can't deliver and the customer care says we are cancelling since delivery boy doesn't want to deliver. And the lady on the phone just says we will deduct 98rs and cuts the call. I haven't got any explanation why i was made to wait for 30min just to cancel an order on top of that why was i charged 98rs when the fault was also at your end not to cancel the order when the delivery person cannot deliver the order. Instead made me wait for 30min and then cancel saying it was only my fault to give wrong address and cut the call without being polite. I was denied delivery as per your terms and conditions the distance between the two address was only 3km you can even check on google maps and then charged me extra after making me wait for 30min. I need a response as i have the proof of conversation and the delivery person's phone recording which says wrong number and and the recording of your official saying we are not deliving because the delivery boy doesn't want to deliver so we are cancelling. Was this information helpful? | |
Apr 25, 2019 Complaint marked as Resolved Verified Support Mar 22, 2019 Swiggy Customer Care's response Hi Shubhank! We are very disappointed to know that you had to face this issue while ordering with us. Please send us the order ID via email to [protected]@swiggy.in so that we may look into this & take necessary action to avoid such instances in the future.
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