Swiggy — stale and spoiled food provided

ipsingh08

from Mumbai, Maharashtra

Address:	bhopal, Bhopal, Madhya Pradesh, 462003
Website:	www.swiggy.com

I order a cake from swiggy on 08.11.2019 order no: # [protected]. The provided cake was stale and spoil, the insect was there on the cake (Ants & spider). When i complained they send another cake from the same bakery the same type of stale and spoil the cake. Swiggy denied sending fresh cake from another outlet.

Swiggy was not concerned about food safety regulations and customer health. They regularly called me and forced me to close the complained from different numbers. When i asked them to take action against (Tasty bakery, m. P nagar bhopal), they denied and closed my complained without my permission.

The emphasis was on only sending another useless cake to the delivery address. Swiggy is making money only from the customer, they are not concern about customer health. They want money even customer may be die.

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Verified Support

Nov 10, 2019

Swiggy Customer Care's response Hey Ipsingh, we completely comprehend your disappointment & did not mean to let you down. Kindly drop us an email regarding the issue via email at [protected]@swiggy.in from your registered details, we'll reach out to you over a call and resolve the issue together asap.

Nov 10, 2019

Updated by ipsingh08 I order a cake from Swiggy on 08.11.2019 order no: # [protected]. The provided cake was stale and spoil, the insect was there on the cake (ants & Spider). when I complained they send another cake from the same bakery the same type of stale and spoil the cake. Swiggy denied sending fresh cake from another outlet.

Swiggy was not concerned about food safety regulations and customer health. They Regularly called me and forced me to close the complained from different numbers. When I asked them to take action against (Tasty Bakery, M.P Nagar Bhopal), they denied and closed my complained without my permission.

The emphasis was on only sending another useless cake to the delivery address. Swiggy is making money only from the customer, they are not concern about Customer health. THEY WANT MONEY EVEN CUSTOMER MAY BE DIE.

I sent the mail at : [protected]@swiggy.in, but mail was not sent due to address not found.

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Comments

being_rahulkumar

from Ankleshwar, Gujarat

I payed SWIGGY ₹125 for food via my AMAZON PAY BOB UPI. The amount was deducted from my account but SWIGGY was unable to provide me that service.

Swiggy Customer Care's response, Nov 29, 2019

Verified Support

Hey Rahul, we are extremely sorry for the unsatisfactory experience that you had to face. Please write more about your issue at swiggysocial@swiggy.in with your registered details along with the order ID, so that we can make it up to you.