Swiggy — swiggy delivery executive manhandles the order and the company doesn't care

Address:

Hiranandani Estate, A-802, Princeton, Thane, Maharashtra, 400607

I ordered 2 pizzas at around 10 pm, the order was delivered by around 11:30. When we opened the box, we found a congealed lump which could not be consumed. The boxes had been carried vertically so the pizza had spilt through the sides. When i reached out to swiggy, they made the usual assurances and after a long drawn conversation offered a refund but by then most restaurants had shut and we had no food. I requested swiggy to replace my order but they refused, instead they assured me that they would escalate this further. The entire incident shows an appalling level of apathy and callousness.