Swiggy — swiggy delivery goons and thugs

I ordered a dish and first of all he was an hour late. Then lands up in my apartment entrance and asks me to come out so rudely saying he won't come deliver. Then after telling him it's his job to deliver at my door step he then comes and give me the wrong package.

I opened and realised it was wrong and asked him to come back and take it. He came back and shouted at me saying"who asked you to open it. Can't you read the bill first... Are you uneducated and all". I shouted back at him saying he has to make sure to deliver the right package. I told him i will complain. He threatened me and walked away.

Later i received another call from him from a different number as the swiggy calls are traced and he again severely threatened me and said what will you do now. He was clearly a thug and a goonda.

It took me a lot to register a complaint with swiggy because they gave silly and lame excuses. They put me on hold and called the delivery guy asking him not to call me. Finally they took my complaint properly after the supervisor intervened.

This is really scary that swiggy has zero background checks. Please be very very very careful as you may have a criminal entering your house and you never know what they can do. We all think swiggy makes our life easy. Yes it does but then know that the people they hire can be even a criminal and now these thugs have your number, your address, they know you by face and name and they can easily attack you and swiggy won't take any responsibility for this.

I think i need to go to the police for this as i have a family and i'm worried for them. What if these thugs come home and attack you because he clearly sounded like he was going to do that