Swiggy — Swiggy delivery guy used abusive/ foul language

Address:

Bengaluru

Swiggy reference order number:[protected]
Order date and time: July 3 2021, 4:52 pm
Ordered from Vendor: Kwality walls Icecream
Customer name: Pradeep Kumar
Delivery agent name: Sanjit Dey

I have been ordering from Swiggy from the past two years everyday two-three and even four times a day. So far the order delivery has been by and large smooth and all the delivery guys are able to easily find my address (just a turn away from the landmark mentioned in the address of the Swiggy app) but this delivery guy (name: Sanjit Dey ) was trying to act smart by being deliberately mischievous in spite of clear cut instructions by me and I felt as if he was mocking my instructions and roaming around and delaying the order deliberately (taking very long even to go from one place to another which is just few meters away) after I told him that the order is for ice-cream. It seemed as if he was enjoying the delay game and he even came to my house gound floor after I kept him on the call (did not let me disconnect the call like he was doing before) with absolutely clear cut instruction to my house which was just 10 mtrs away from where he was. I live on the top floor of a three story building and suffer from Knee arthritis, so can not come down the stairs so I always request all the delivery guys to deliver the order on the top floor for each of my orders and all of them have been doing so without any issues so far but this time I saw this delivery person from the balcony of my building at the ground floor of my building and he also confirmed to me that he can see the name plate of the opp building BUT after I informed this guy to come to the third floor of my building, he simply went back to the main road (God knows why!!!) again from my house (without delivering the order) and called me from the main road and asked me to issue the instructions to the house once again!!! (Why did he just not come up to the third floor after I told him so???!!!)
Finally, the Swiggy customer care intervened after I complained to them via the chat and once the Swiggy customer care agent took us on the phone conference, delivery guy again tried to act smart by saying that he can not see the road/ house which was right in front of him and then when I enquired about this, he used very abusive/ foul language which was heard by the Swiggy customer care agent as well ( Customer care agent name: 'Kiran' working in Koramangala branch). The customer care agent (Kiran) also objected to the delivery guy for using this kind of abusive/ foul language with a paying customer. I order from both Swiggy and Zomato regularly (since past two three years) every day multiple times and have never faced this kind of behavior or heard this abusive language being used by any of the other delivery agents!!! I have cancelled this order after hearing this kind of abusive/ foul language by the delivery executive as I had lost both my apatite for the food and mindset to talk to this delivery guy. BUT I want justice for being abused in this way for no fault of mine and want Swiggy to take strict action against this guy and inform me about the action being taken. (Look we all face frustration/ irritation sometimes during the course of the jobs that we all do, , but if this delivery guy was really irritated with his job then he could simply cancel the order and go back... no body would mind that, , BUT using abusive language towards the the customer that too while on the confernece call with the customer care and customer, , while fully well knowing that both o[censored]s could hear him, displays the apathy that the delivery guy has for the job that he is doing and his ill temper and bad attitude towards the customers who are the patrons of your company)
I have the audio recording of the aforementioned incident and if any of the Swiggy managers want to hear it, I can either email to them or upload on the Youtube for the hearing pleasure of the public about the kind of language used by Swiggy delivery agents for their customers.