Swiggy — SWIGGY Is not Ready to pay my money after they cancelling the order from there end SCAMM!!!!!!!!!!!!!!!!!!!!!!!!ALERT!!!!!!!!!!!

I placed the order from Swiggy and it was 44 minutes the delivery guy never picked my spoke to 5 people till now i suffer from High Blood Pressure and had guests at home as it is a festival and we are sleeping on an empty stomach. 1st they apologized and said ill compensate with a 100rs coupon i said ok then they come back and say it will take almost another 45 minutes to give the delivery hence asked to cancel to place a new order. The agent asked if i want my money on my wallet or source account I clearly asked if ill is able to place the order using this wallet money immediately he said yes. i Asked 10 times if there is any terms and conditions he said no and proceed with initiating my refund in my wallet and when i actually went back to try to use it as we speak it was asking for KYC and i also took a step to complete it and it never worked and all i asked is to refund through coupon whatever they have to give it to me and evoke my swiggy wallet amount or whatever money i can get back in a way. This agent hung up on me without resolution all they have to do say is 24 to 48 hrs time. This is the second incident that is such a way I'm totally deactivating this Scam App of india.