Swiggy — Swindled money and order did not get processed

Address:

2002, Elecia, Dosti Imperia, Manpada , Thane

Swindled me of my money and order did not go thru. I had purchased 7 caramel custards from Hotel Lucky thru Swiggy. The payment got pricessed in my icici bank but the order got failed.

I got this message
Your payment for Swiggy order #[protected] was not completed. Any amount if debited from your bank will get refunded within 4-7 days.

When i checked with the CSR they are saying they are not able to find the order. I called the bank and the bank confirmed that the money is debited ( i also recieved a message from ICICI bank). I am very unhappy with the service and feel cheated . Pls help