Swiggy — trade discount cut without prior notice and without consent

Address:

Pune, Maharashtra, 411038

Team,

Restaurant id: 7857

By september 2016 we discontinued the trade discount. Post that there was no confirmation from our end to start any trade discount. Till june 2018, payout and our system used to reconcile. But from july onwards our system was not reconciling and that we discovered by november end. I sent all the correspondence on swiggy partner support keeping associate manager from swiggy in loop and till date there is no resolution. 20% amount got cut unnecessarily from our credit.

Please look into this matter asap and credit back the amount from july till date.