Swiggy — trade discount not applied even after there was no communication from restaurant administration.

Address:

411038

Restaurant id: 7857

Trade discount was discontinued after september 2016. Till june 2018 the credited amount was matching with the statements sent by swiggy. From july onwards without any intimation and correspondence and confirmation from restaurant owners they started applying trade discount and which got revealed in december. I escalated this to swiggy poc (Funniest part is they change the poc every now and then so no one to take ownership) but just got a response that "we are working and what happened was a technical glitch".

I escalated the issue on 14 december and till today nothing has been done. They are asking us to tell how much amount they owe us but again as per the "technical glitch" the excel sheet they share with restaurant owners do have different formats everytime. Their finance department also don't have data? This is not acceptable for a esteemed company like swiggy and till today they are just running around the bush.

I'll wait for more 15 days or i'll write an email to owners directly.