Swiggy — unethical behaviour

Address:	Jaipur, Rajasthan, 302001
Website:	swiggy app

Spoke rudely, doesn't want to listen to the customer instead he is asking me to come at his location and pick the order up
Didn't reach on location
Order is not delivered and message received as delivered
Order no [protected]
I need refund for this and also do not hire such kind of person who doesn't understand maps and is not in a good mental state
Ask him where has he delivered the order or kept for himself?