Swiggy — wanted the refund

Address:

Hyderabad, Andhra Pradesh, 500076

As if have ordered the chicken shwarma as per the order was npt proper and chicken was very less in that and mayo was more and it was sweet and not even hot or grilled.
I want the refund of my amount not even justified with the quality and to my amount that i have paid
I have contacted them but they said that sorry we can't do the refund and all etc..
I have also told them for the refund but they are not doing it.
And without seeking the permission they are closing the conversation.