Swiggy — wrong food order and horrible attitude from faraz

Address:	Mumbai City, Maharashtra, 400059
Website:	www.swiggy.com

This with reference to the food ordered through Swiggy from a restaurant Heathy Kitchen bearing order number [protected] on 29 October 2018. We ordered a Veg Caesar Salad and a Veg Mushroom soup. The salad that was sent was Chicken Caesar Salad. Eating chicken is against my religion and has caused me a lot of grief and mental agony.

I called Swiggy to replace the order or refund the amount. One Mr. Faraz Mohammed authorised representative of Swiggy informed that he cannot replace the order or refund the amount and we need to eat what has been offered. Rather than being apologetic, he said we can do what we want but he is not going to help is in either way.

Please look into the needful. An organisation as large as Swiggy needs to be more professional with the services they provide rather than causing mental trauma to the consumer and hurting their religious beliefs.