Swiggy — wrong order delivery

Website:

www.swiggy.in

I’m writing this in sheer disgust at the way Swiggy services it's customers.
Being a vegetarian, I placed an order for Mexican Spicy panner burrito. After waiting for over an hour to get my order delivered, an executive finally turned up with my order. Relieved that my order had been finally delivered, I just grabbed a bite of the burrito and found something amiss. Upon closer inspection, to my utter horror discovered that there was not a single piece of panner in it and found some pieces of chicken.I quickly came to the realization that what I had gotten was not a panner burrito but was instead a chicken burrito!
Reaching the customer care was even more of a task than I had imagined. It took about the same time for me to reach the customer service executive and explain my problem as it did to get my order delivered. While there was no response to my chat in which I had attached relevant pictures, I tried my luck with call. It took me 3 calls and 2 hang ups(from the customer service executives) to get to the customer service executive and explain my problem the 3rd time. After explaining my problem, the executive again placed me on hold and what seemed like an endless wait came back to the phone and apologized for the mistake. He assured me that he would take it up with the restaurant. When asked how he would seek to resolve the issue from Swiggy’s end to me as a customer he simply said that the amount paid would get refunded(which is what one would expect, given that a wrong order had been delivered) since a replacement was not possible at that time(It was already 10.50PM)
When told that processing refunds was what was expected, given that Swiggy hadn’t delivered what I had ordered, he said nothing else could be done. Can you imagine? Swiggy delivered a non veg item to a vegetarian (and this was not even a simple mix up of 2 vegetarian items).By then, nearly 3 hours had already elapsed from the time my order was placed (Not to mention that I hadn’t had my dinner and there was no place I could get dinner from at that time of the day, so I had to go to bed hungry).Swiggy claims to be ‘Hunger Saviour’ but what it in fact became last night is ‘Hunger Taunter’ . I'm writing this to warn any other gullible customers who might potentially face something similar.
PLEASE NEVER EVER ORDER FROM SWIGGY. ZOMATO IS A FAR BETTER OPTION!