Symantec India — Request for an update regarding status of my ATM cum Debit card.

Address:

Pune, Maharashtra, 411027

Respected Sir/Ma’am,
I am having my salary account in your bank branch for past 5.6 years. In first week of November’16 I received a SMS from IDBI Bank that my new ATM card with advanced security is dispatched. I never got that ATM card but I received the PIN number via post.
On 3rd December’16 I came to the FC road branch and shared my concern. I was advised to fill a form for new ATM card with address change request, as my earlier address was Office address. I submitted the application to your branch on same day. I was assured that I will receive the ATM card within 7 days.
I haven’t received the card yet and IDBI has already blocked my current ATM card on 5th December though I had not made any blocking request as such.
I request you to issue me my ATM cum Debit card as soon as possible. I prefer to come to your branch to collect the card as I have lost trust in the medium that IDBI has hired to deliver my card.

The Speed Post Tracking number is AQ[protected]IN if it helps.

My bank account details are as under:
Customer ID : 72842944
A/c. No: [protected]