Symphony Limited — Symphony touch 35 not working

I had purchased this Symphony 22i cooler back in 2018. Used it for only one season. Again opened now and started using. But for some days it suddenly not working. I tried contacting CUSTOMER support but no luck. They don't have any CUSTOMER support method other than whatsapp. My compliant is not attended from now than a week now.
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    Symphony Limited Phone
    +91 79 6621 1111
    Symphony Limited Address
    Symphony House, FP12-TP50, Bodakdev, Ahmedabad, Gujarat, Kenya - 380054
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