Syncnscan — iphone insurance claim

Address:	No. 001, Block 1, Aryan Moonstone Apartment, 3rd Main, Anam Enclave, Ashwathnagar, Thanisandra, Bangalore, 560077
Website:	www.syncnscan.com

Dear sir,

I purchased a new apple iphone worth 1.45 lakh in bangalore as all my technical work is based on iphone devices. To ensure i did not loose my phone i purchased mobile theft/loss and damage protection from syncnscan insurance company for rs. 9999. After using the phone for more than a month i lost my mobile in a mall in bangalore while shopping. I registered a police compliant to track my phone as it had all my sensitive data in it, including test apps. The insurance company acknowledged my claim as asked me to file a police complaint. I filed a police complaint online in bangalore, but they asked me to file a manual complaint in the local police station. After 2 weeks of follow-up one fine day they came up with sub-categories of loss/theft, where in pickpocket is not covered in the insurance. These terms were never informed to me when i purchased the complaint. The mobile device is used and carried to many places, how can insurance company reject the claim when they say they insurance again loss/theft. Now, i am in such a bad situation that without phone i am neither unreachable not i can continue with my work. Request you to please assist me with this complaint and ban this insurance company in india. I do not want other indian's to be affected by these cheats. Ps: my login account for the insurance is also blocked by the company.

Regards,
Zameer khan