Syndicate Bank — education loan scam by syndicate bank

Address: Panchsheel Nagar, Uttar Pradesh, 245304

I have taken education loan in 2008 and bank is providing statement from 2012, when i asked my bank statement from branch manager and clerk they told me funny things like we have formatted our system by mistake, but when i tell them the banking system is worked on server not on system then they tell me our system has been updated. Also, they had eaten up my education loan subsidy which was announced by president mr pranav mukherji. What should i do as i had paid the required amount and the banking system shows due on me and they are not ready to provide my bank statement also.