Syndicate Bank — flipkart refund amt

I ordered a Philips led from Flipkart and returned it due to some quality reasons the AMT of 1449.0

MODE OF PAYMENT CASH ON DELIVERY

I ordered the lamp on 18 sept 2018

The lamp was delivered on 21 sept 18

And return placed on 22 sept 18

According to Flipkart amount would have been refunded by 26 sept 2018 but still no refund.

The AMT is still not refunded in my account

Flipkart says they have processed the refund SUCCESS FULLY

but no AMT is credited they provided a

REFUND REFERENCE NO[protected]

Email - [protected]@gmail.com

A/c holder name - Rashmi Gupta
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A/c holder Rashmi Gupta
A/c number-[protected]
I made a transaction of rs 10000 on 5/9/18 but i was not settled till now.after continuos follow up branch is not helping me out.please suggest how to file a complaint.i have my salary account at dharuhera branch.i also call on toll free but dont get satisfactory response.plz arrange to help me
My Aadhar Card No. i.e.[protected] and I have linked with yuva nestham apply (Application Id : AYNS[protected]) as well as my Bank Account (Syndicate Bank) but till date the status shown NPCI not mapped Aadhar No. with Bank. So Please check and do the needful step in this regarding.
I am using Syndmobile App for past 6 months and work satisfactorily. Now 2 days back my mobile app not working and the contents displaying that `APP CAN'T RUN ON ROOTED DEVICE BECAUSE OF SECURTIY ISSUE. The same may please be verified and rectified please.

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