Syska Gadget Secure — Approval regarding claim amount

My claim number is [protected]..I am already registered complaint on 13 October 2015...and the status has been seen that on your site is Your claim has been approved on 14 December...and today's date is 22 January but still my payment is not received. As per rules of syskagadget company 90% amount to be approved but instead of that amount is less than 90% amount is approved...please give me a conformation regarding my claim amount