[Resolved] Syska — Syska Powerbank | |
Hello Team, My power bank was purchased from Flipkart and received the product on 16th of Aug 2020 and on same date I received the email for my warranty which says warranty starts from 16th of August 2020 and still i can view that 4 days still remaining for warranty to get expired. I sent the email on 5th of feb raising the issue of my power bank not charging but they registered my complaint on 10th feb . When i got a call they asked me to send all the details regarding invoice, product pictures and when sent they informed me that my warranty has been expired. when asked the reason they are considering the warranty from the order date i purchased the product from Flipkart but not considering the email which they sent me for warranty period. I cannot understand this because how in the world can warranty start on my purchase date? if so why did they even share me a PDF of warranty that was starting on 16th of august. When i made them understand nobody is taking it seriously and all the employees who had a word with me says the same thing. I need a solution for my problem. If the company is claiming to consider the order date as warranty then they should not send any emails regarding the warranty and need to mention same thing on flipkart. I need a replacement for my not working product. Lost a faith in this brand. pathetic customer service. Was this information helpful? | |
Mar 8, 2021 Complaint marked as Resolved Issue is resolved. But still i do not understand the warranty system kept in Syska. Syska Gadget Secure customer support has been notified about the posted complaint. Verified Support Feb 13, 2021 Syska Gadget Secure Customer Care's response Dear Sir, Apologies for the inconvenience caused. Request you to share the Complaint id And your contact number. More detail call[protected]Toll Free) Time 10:00 am to 7:00 pm Verified Support Mar 10, 2021 Syska Gadget Secure Customer Care's response Dear Sir, Apologies for the inconvenience caused. Request you to share the Complaint id And your contact number. More detail call[protected]Toll Free) Time 10:00 am to 7:00 pm | |
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4th Floor, Sapphire Plaza, Plot No 80, S. No. 232, New Airport Rd, Sakore Nagar, Viman Nagar, Pune, Maharashtra, India - 411001
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