Syska Gadget Secure — Claim no is [protected] regarding refund

My claim no is [protected]
Mera handset water damage hua tha aur company ne refund ke liye approved bhi kar diya tha but aaj date tak mujhe koi bhi refund payment nahi hua h ye sab mamla 2017 se chal raha h me hamesha ki tarah toll free number par request dalta hu aur wanha se yahi jawab aata h ki jaldi aapke account me hum deposit kara denge but abhi tak nahi aaya