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Syska Gadget Secure

Syska Gadget Secure — Faulty Surge Protector - Complaint No. EC[protected]

I registered a complaint with the SYSKA customer support (Complaint No. EC[protected] on 10.06.2023 for replacement of defective Syska Extension Cord (4 pin Surge Protector - EBS 0401) which stopped working within 1 month of purchase. The pickup was scheduled and the product was picked up on 14.06.2023. Since then, I have been following up with the customer support on email since then who have only reverted with typical responses stating, "We request you to please give us some time. We will update you as soon as possible" &/or "We wish to inform you that we have already forwarded your details to our concerned department and we will get back to you at the earliest." This is not at all acceptable when the product was returned within the warranty period. I request you to please arrange for a refund or replace the product immediately.
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Comments

Dear Sir/Madam,

Greetings of the day! This is with reference to your email.
 
Please accept our apologies for the inconvenience caused to you.

We wish to inform you that we have highlighted your concern to the concerned department.

Please give us some time, we will update you as soon as possible.

Meanwhile, we request you to co-operate.

Thanks & Regards,
Rahil J
SYSKA Customer Support.
Link:- https://syska.co.in
Syska toll free number[protected]Mon-Sat between 10.00 -19.00 hrs.)
Reply
Sadanand Warty's [Complaint's author] reply, Oct 13, 2023
Dear Team Syska,

Please update on the status of my replacement product.
Syska Gadget Secure Customer Care's response, Oct 18, 2023
Verified Support
Dear Sir/Madam,

Greetings of the day! This is with reference to your email.

Please accept our apologies for the inconvenience caused to you.

We request you to please give us some time. We will update you as soon as possible.

Meanwhile, we request you to co-operate.

Thanks & Regards,
Rahil J
SYSKA Customer Support.
Link:- https://syska.co.in
Syska toll free number 1800-102-8787 (Mon-Sat between 10.00 -19.00 hrs.)
Dear Team Syska,

Please update on the status of my replacement product.
Reply
Dear Team Syska,

Please update on the status of my replacement product.
Reply

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    4th Floor, Sapphire Plaza, Plot No 80, S. No. 232, New Airport Rd, Sakore Nagar, Viman Nagar, Pune, Maharashtra, India - 411001
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