Now I have Samsung Galaxy s7 edge, accidently damaged the screen, had baught a syska insurance too (initially was happy that I have a backup for my phone repair free of cost)
Now here is the shocking story that happened with me!
Called syska Call centre, was told to upload the documents on their website, the format of the documents was explained by them (not in detail), I uploaded the same.
Was told will get a call back in 2 days and handset would be picked up from your place.
Waited for 2 weeks, no call, had to call then again and check the status, was informed that the documents are shortfall, I said ok must be my mistake, asked them in complete details what do you require,
They said all other documents are completely fine and have been approved, only one document - declaration form need to be uploaded handwritten.
I uploaded the same the very next moment. Told him to check, he said maam you have to wait for next 2 days to get the approval for the same.
I was like okay let's wait, so this time dint receive a call for the next 16 days.
Got totally frustrated and called the company, asked them abt the status, this time they said - maam your all documents have been accepted, apart from the phone's clear photo with IMEI num.
I asked him whether the declaration letter was right, he said yes all fine, except the IMEI .
This time I just understood the way they fool people, by just mentioning one or the other shortfall in document.
Hence I decided to go forward with the same and see what do they have next in the box for us.
Third phone call to them happened immediately in next 2 days, same as expected, they came up with an excuse of some other document bearing a shortfall.
This time no wonder I had no patience to deal with this non sense.
Guys they will fool you to the core, even after your insurance is approved they won't return your phone for 1 or 2 years.
The fraud company syska should be punished for the same and I am going to make sure rise this case and do a complaint against them so that others are not fooled henceforth.
Syska- A fraud company, fooling people for their own good of buying the products from them.
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