Syska Gadget Secure — Hopeless customer service. Phone not return till date

Address:

Mumbai City, Maharashtra, 400057

My name is Aparna Gokhale.
I have done insurance for my handset (Samsung Galaxy S6 EDGE) from SYSKAGADGETSECURE. My handset got damaged for which I had lodged a insurance claim on 15/09/2016. After a lot of procedure they took my handset by pickup service on 01/10/2016 for repair.
Its been more than 3.5 months since the pickup I haven't received my mobile nor I have any information where my mobile is. I think tsyska company have lost my mobile or they dont want to return it. I am regularly calling them since last 3.5 months but not getting any positive feedback. I will be registering a complaint with the concerned for mental harassment and also for stealing my personal gadget along with personal data in it.