Syska Gadget Secure — I'm complaining about my handset

Sir, my cin no is [protected]. My handset repaired on 28/03/2017 but not dispatch after repaired. Last status after 13/04/2017 is postal team decide to return mode have no change. Pl insure why do not dispatch my handset. I am calling to customer care anymore time to this subject but no action to my complain. Sir pl check what's problem to dispatch my handset.