Syska Gadget Secure — Mobile insurance not being adhered, complaint number - [protected]

Address:	Pune, Maharashtra, 110024
Website:	www.syskagadgetsecure.com

On 25th March 2016, IPhone 6s fell down while my wife was coming up by stairs. We registered the claim and mailed the incident the next day to SYSKA. The claim was rejected because as per them the phone fell down due to negligence. While narrating the incident to the Customer Care Executive my wife didn't mention that the foot hit the stairs and this was the reason why the accident happened. My wife was really scared since the 46000 rupees phone was broken. At 10:25 the incident happened and I called up at 10:30. Please find the mails below written by my wife.

"Sub:-Claim Details regarding the case number [protected]
To:
[protected]@syskagadgetsecure.com; Thu 3/31
Sent Items

Hello Team,

As discussed, I am re forwarding the mail to you. Just for your information I want to tell you that everybody who has attended the phone except Vishal (the person with whom my husband has spoken at the last) has acknowledged this mail. But still I am re forwarding the mail on your request.

And one more request, please don't make me feel bad every time when I or my husband call you just because I was not able to explain you the complete incident. I am again repeating I was really scared at that time, My 46000 Rupees iphone got damaged just 5 minutes before we called you.

Please don't make me feel that I have done a crime. I can understand that there are terms and conditions but we need to look at the situations also.


Sent: Saturday, March 26, 2016 12:12 PM
To: [protected]@syskagadgetsecure.com
Subject: Claim Details regarding the case number [protected]

Hello Team,

I just wanted to tell you the complete incident again.
At 10:25 AM while coming up from stairs my phone slipped from my hand and the phone's screen was broken. I was carrying two onions in one hand and the phone in another hand. The accident happened due to the foot hitting the stairs. In hindi it is called "Pair Seediyon mein Atak Gaya tha". And that is an accident.
Due to the foot hitting the stairs I got unbalanced and the phone and onions fell down.
You can check the records, my husband gave you a call at around 10:30 AM, which was just 5 minutes from the incident. I was really scared and reported the partial incident to you. You should understand that these are high value products and carry a lot of value for the people. If these kind of products are broken, the person is understood to be scared.

Now I have received a message of claim being rejected. I was unable to find the reason for rejection and then came to know that my husband had already called you, but unable to find the solution.
I called the customer care and understood the reason why the same was rejected.
See, it was clearly an accident. I was very scared and missed some part. That doesn't mean I am wrong.
Hope to get a solution from you and hope you understand.
Request you to please help me."

The people don't have even the courtesy to reply back on mail or give a phone call. It feels like we have done a crime by buying the insurance.
I want the claim for the insurance done. Syska can reject anything by saying that it is a negligence. This is not the way of treating customers.