Syska Gadget Secure — Mobile phone damage claim

Address:	Pune, Maharashtra
Website:	www.syskagadgetsecure.com

This is in great disappointment I am writing that Syska Gadget Secure is the worst insurance policy I have ever come across. Since two months my phone is with Syska and has not been returned to me after being promised since past 3 weeks by various Syska representatives. The phone was collected frrom me on 2nd September 2015. Different stories have been cooked in order to delay the process of delivery, and finally the last reason told by the Gujarat head Mr. Jayesh Soni is that the phone is repaired but payment by Syska has not been done, which he is not responsible for. The call centre holds no accountability. Today I called up the call centre and your team leader, surprisingly they disconnected my call. This was followed by your regional head claiming his helplessness over the situation and saying that he cannot help. It is a nightmare trying to communicate with your customer services as no one is ready to give a straightforward reply. I have been waiting for my phone since 2 months now and it is losing its warranty too. My nature of work is phone dependent and I have incurred huge inconvenience due to not having my phone with me. I am not ready to keep investing in expensive phones in order to pay for Syska's incompetence. I want my phone back within 48 hours or else I need the complete refund to my brand new phone. If this is not expedited then I will wait no more to approach the consumer forum. I hope that Syska authorities will take a notice of this situation and come clean by improving the appalling levels of customer service and its a shame that you are treating your customers in such a shabby manner. I wonder if these mails are ever noticed by top management as today I was shocked to hear the explanations by your regional head. A real SHAMEFUL way to operate business I shall not hesitate to reach out to the newspaper, media and social media to ensure that the common man does not fall for flashy TV adverts of Syska. I have a log of all the calls made to your local agents, regional head etc if it comes to prove my case. I hope you would take early action and return to me what is legally mine Looking forward to immediate response and action. Best Regards, Wricha Johari Environmental Communicator, Masters in Development Communication Programme Director WAY-Everything Connects Global Shaper World Economic Forum (WEF) Mobile: +91 [protected] Website: www.wayworld.in FB Pages: www.facebook.com/penpals2.0 https://www.facebook.com/GujEnvFest www.facebook.com/wayind About World Around You (WAY) World Around You (WAY) is one of the few organizations that is exclusively working for sustainable development through medium of environment communication (EC). WAY primarily provides varied and innovative services of environment communication to a range of client including educational institutions, Government & non-Government bodies and corporate bodies. Think of the environment | Avoid printing this email un-necessarily.