Syska Gadget Secure — No Sign of Claim Settlement

Address:	Pune, Maharashtra, 411014
Website:	www.syskagadgetsecure.com

My case CIN no [protected]. My Phone was Samsung E7. This case was locked on 5 September 2016. On pretext of repairing first they pick up the phone then rather getting it repaired at the local authorized service centre of the phone company they send it to a different location. For almost 1 month they jsut kept lingering along with the mobile. Surprisingly before handing over the phone I got it examined at the authorized Samsung Service Centre which claimed it to be repairable and specified an amount of Rs.9500/-. After to many calls and numerous mails on 15 October 2016 they finally approved the claim and assured that the phone will be repaired and sent back to you within 30 days. But that actually not happened as on 7th November 2016 they claimed that the phone is not repairable and termed it as Total Loss. Now I done understand that what happened with the phone during the period 10 September 2016 to 6 November 2016 that it was so badly damaged that it became un-repairable. Even though providing an estimate proving that the phone is repairable they did not repaired it. Somehow I accepted the fate and moved on to next procedure for claim amount payment. I was asked to send the original bill, accessories and the box of the phone to the company. Here i do not understand that why are they asking for these things and what use are they for Syska for which I came to know that they settle the claim as Total Loss and later repair the phone and sell them as refurbished phones. Hence they actually are gaining profit even after claim settlement. Further moving to the case I was informed that it will take 90 to 120 days from the date of receipt of accessories and box to transfer the claim amount to my account. Now here is the new twist to the case. Till date neither they have updated the date of receipt of box and accessories on website nor they confirm it on calls made by me to its CUSTOMER HARASSMENT NUMBER. Almost 102 days have already gone and there is no sign of getting the money from the PATHETIC COMPANY SYSKA GADGET SECURE. Every time I call the customer care and ask for the details they simply say the case is in process and will be treated as HIGH PRIORITY. Can anybody explain what High Priority means even after almost 6 months passed from the date of filing the case. They don't even have enough courage or GUTS to commit that within next 18 days the money will be transferred. If this is really a sign of good insurance company, then all I want to say ### YOU SYSKA GADGET SECURE. Kindly share the views for helping me get back my money.