Syska Gadget Secure — No status of phone since 2 months

Address:

380001

I got my phone insured through syska gadget secure. Their agent came to my place to collect damgaged handset on 20 th october and told that it will be returned in one month. I had constant follow up with the customer care but its been more then one month and stil they are not saying when my phone is going to return. Today when i called customer care of syska that agent was very rude and said that it will take more time for the process. When i said how much time, he replied that it can take even 1 year. So does it mean that i have to stay without phone for a year. This company does not give proper answers and status about the damaged phones there...