Syska Gadget Secure — Non settlement against my insured gadget

Address:

Syska House, Plot No. 89, 90, 91, Lane No. 4, Sakore Nagar, Off Airport Road, Lohegaon, Pune, Maharashtra 411014, India.

Dear Sir/Madam,

I am writing to file a complaint against Syska Gadget Secure regarding the delay in settling my claim (Policy No. [protected]). I registered my claim in September 2016, and it has been close to seven years since I have been waiting for the settlement of my claim. The service provided by Syska Gadget Secure has been extremely disappointing and has forced me to express my dissatisfaction with their service in front of my friends and acquaintances.

I have made over 500 calls to the company's customer service representatives, and I have been assured several times that my claim will be settled soon. However, none of these assurances have been fulfilled. I had to submit my documents six times, and each time, I had to call the customer service representatives to confirm whether the records were correct or not. Even after this, the company did not provide me with accurate information about the status of my claim.

My case was closed twice without my knowledge, and after two years of rigorous effort, my claim is still pending. The company's policy states that the maximum time for claim settlement is 90 days, but it has been over 1900 days in my case. The company's senior executives promised me that I would receive my money by the end of February 2018, then by the end of April 2018, and later, by the end of December 2018. However, I still have not received my insured amount.

Even though all my calls have been recorded, the company's customer service representatives refuse to give me a specific timeline for my claim settlement. They keep making fake promises and harassing me as a customer. Even when I email them, I receive system-generated replies that do not address my concerns.

After six years and seven months of waiting, I am still unsure if I will receive my claim or not. I am writing to you as a last resort and request your urgent intervention in settling my claim. I hope you will take appropriate action to resolve this matter as soon as possible. the refund amount is Rs. 13k.

Thank you for your attention to this matter.

Sincerely,

Praneet Arya
[protected]