Syska Gadget Secure — Product trimmer - not repaired

I have purchased a trimmer HT 200 pro on 11.2.2022 from Jyoti Electricals, Bahadurgarh vide bill no. 460. While I opened this product to use, I found that the charger point of this product is not working.
The next day I visited the shopkeeper to replace the product, but he refused to do so and gave me your customer care number to complain. I have called and submitted my complaint vide number RVCCR2202EE300013. One week has been passed but no response from company service centre.
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Syska Gadget Secure customer support has been notified about the posted complaint.
Verified Support
Feb 28, 2022
Syska Gadget Secure Customer Care's response
Dear Sir/Madam,

Greetings of the day! This is with reference to your email.

Please accept our apologies for the inconvenience caused to you.

We wish to inform you that your complaint is in progress and the same will be resolved as soon as possible.

We appreciate your patience and co-operation.

Additionally, If you persist in any issue in future, please feel free to contact us on our toll free number[protected]Mon-Sat between 10.00 -19.00 hrs).
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