| Address: | Pune, Maharashtra, 400 058 |
| Website: | www.syskagadgetsecure.com |
Dear concerned,
Ref:
Primary details cin no.: [protected] call log date: 06/07/2016 coupon code: 72316153 sr. no.: sgi[protected] customer name: sunik shetty imei no.: [protected] make: htc model: htc one e9s dual sim registered mobile no.: [protected] alternate mobile no.: [protected] date of purchase: 13 nov 2015 job card state: maharashtra job card city: mumbai city.
Subject - issue in claiming the insurance.
Dear sir,
I have been trying to claim insurance on my damaged phone which is well within its insured period.
On 7th july, 2016, my first call was made to the call center (within 48) hours of the incident. post which i was assigned the below mentioned service centre:
Service centercontact name kamlesh address vcare solutions,
V care mobtron f-1 prime mall 1st flr, irla vile parle (w) mumbai40056,
Vile parle,
Mumbai, maharashtra.
I was verbally informed to upload the documents on the site after my claim is approved in the initial stage. the intimation of the approval has still not reached me.
When i tracked my complaint status is was informed that the documents and pictures of the damaged phone needs to be uploaded.
My handset and other documents have been submitted to the assigned service center on 12th july, 2016. (picture attached)
Now i have been informed that the damaged picture of the mobile phone has not been uploaded and hence the claim process is not going through.
The handset is in the possession of the service center assigned since the past two (2) weeks and they keep assuring me that the same would be done from their end.
The customer care says its my responsibility to upload the same and they cannot help in any matter.
As per the claim process mentioned on the official site the documents needs to be uploaded from the service center assigned.
I have made numerous calls to the customer care number asking their intervention and asking them to escalate the matter and in many instances i have been put on hold for a period of 5 mins and the call gets disconnected.
Everytime i call back, i have to narrate the entire process again to the customer care executive.
In the past week, i have spoken to:
1. priya reddy - executive
2. muzamil sheikh - senior manager
Today i have have been issued a ticket number for my complaint - rpd[protected].
It has been 18 days since my initial complaint been launched and the claim is not even approved not denied. please note, post this estimate and final approval the handset will be sen to repair which will take thirty (30) days.
A repair which usually is done within 6 hours in any service center of good repute.
Frustrated by the lack of progress in my claim process i asked for the nodal officers number; which i was denied without any valid reasons.
I was asked to send an email on email id : [protected]@syskagadgetsecure.com, which i did on 22nd july, 2016 at 13:30 hours.
I was told to expect a revert from them within 48 hours of the email being sent and till date i have received no such revert.
Every time i call the service center or the call center there are only false verbal assurances given and there is no movement on the claim process.
I request your kind intervention in this matter. kindly advise, if i am required to complete any formality to lodge an official complaint/consumer case against syska gadget secure as well as the assigned service center.
Syskagadget secure is a habitual offender is delaying the claim process to such extent that they frustrate the customer from claiming the insurance amount.
Hoping for a swift action from your end.
Regards,
Sunik shetty, advocate
[protected] /[protected]
[protected]@gmail.com
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