Syska Gadget Secure — Unfair rejection of insurance

Address:	Mumbai City, Maharashtra, 400022
Website:	www.syskagadgetsecure.com

I purchased the Mobile Insurance from Syska Gadget Secure - under the understanding that damage to the mobile is covered. on 21/05/2016 my phone fell down and the screen broke. On the same day, I registered a claim with them but received a rejection on the grounds that my description of the incident did not include any accident taking place.

Sirs I am now helpless in getting my mobile repaired. I feel I was cheated while the insurance was sold - there was no mention of these conditions by the sales representative over the phone - I was told no matter what kind of damage occurs - my claim will be honored.

Now - when I have genuinely damaged my phone - the insurance company is declining to pay for repairs - despite submitting all required documents and paying their premium also.

I request your help in getting my claim resolved.