Taj India Resorts — Lack of service and fraud

FRAUD Alert!
One of the biggest mistakes to avail their membership thinking they would help me ease the burden of travel.

Every time I have to book, they always ask for flexibility of dates and places even during off-season. During tourist season, they would flatly deny any availability and just keep requesting to share different dates. Even if offered, they would offer 3- star properties (usually pricing less than 2, 000) despite promising 4 or 5-star properties when availing the membership.

They also talk about overseas hotels and while website shows countries across the globe, they only offer it in handful of South Asian countries such as Thailand, Indonesia and so on.

I also faced this issue where they gave me a voucher for return flight for a me and my wife including 3N/4D (a big reason for me to take membership) but when I wanted to avail it, they said there is no availability anywhere in India except for one singly city - Bangalore. When I complained this to their Delhi branch head Gaurav Gupta, he offered to extend the voucher given they were not able to fulfill. Now that I tried availing the voucher again, they told me the voucher has expired and they don't know of any promise by Gaurav (my mistake of not getting this over a mail).

Please be aware when taking their membership as they will keep fooling you and you will feel more frustrated than happy while also losing your money.
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I am also facing same problem. Let us unite and file a combined complaint. Mail me at sidharth goyal 96 @ gmail.com
this is happened meetoo my 105000 rupees paid for 3 three years and not providing any hotel yet
NamitKr's reply, Feb 23, 2023
1. Hi, my name is Namit Kumar, I had taken the Taj India Resorts company plan with membership ID TIR -1132 on August, 2019 and paid a total amount of Rs 1, 25, 000 with my credit card where they promised the below:
A. Membership plan - 5 Years
B. 2 Air Return tickets in any Asian countries - 3N/4D
C. 30 nights hotel stay (6N/7D stay/year) in Studio level room at any 4 -5 star property as per their website
D. Asked me to pay immediately on the same day to get no AMC benefits which I agreed to pay also

2. That all amount for 5 years plan was charged to me in advance for 30N stays – Rs 1, 25, 000

3. But after paying the full amount, they informed that I have to pay annual maintenance charges also of Rs 8260 every year to take the services

4. During the sales meeting at Hotel Radisson Sec-13, Dwarka, the sales person shows the expensive and premium property but at the time of actual booking they offered only Rs 2000 property only

5. During the booking process, they started delaying the process and making excuses that the premium properties are not available for now though some one can easily book them just clicking mouse at any freely available site like booking.com and makemytrip.com, even directly from hotel at much lesser price than their AMC

6. On Feb 2022, I tried to contact them to for my booking for Adman Nicobar (2 Return air tickets and 3 nights hotel) where they come up with surprising email that this offer has been expired on my membership

7. I asked them to refund my hard money back but they denied that also

8. I emailed them back to show me this on my documents which they never replied and then stopped to reply my emails and then phone calls

9. There is completely deficiency is service on company part since they have acted in a fraudulent manner

10. The entire arrangement between the company and me was depend upon the quality of services to be provided by them which they never served

11. I started to search about this company and feedback from other members and found that there are so many other members also from Delhi NCR reason to whom this company cheated in the same patter

12. This company is indulging in unfair business practice in total violation of settled principles of law and ethics

13. Because of their shady and scandalous act, I have suffered monetary and mental loss as it has wasted a lot of time in trying to get the bookings done from them.

14. Finally I have decided to go for the legal action as consumer complaint and criminal FIR again these fraud, I have searched more than 40 members so far who have exactly same experience with them and ready to go for joint complaint

15. If you are reading my this long comments, means probably they have already cheated you

16. Please call me @ 9540491626 immediately, I will try my best to guide you to get your hard money back

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