| Website: | www.tajindiaresorts.com/membership.html |
Membership details :
1. Type - 5 years Studio
2. Membership fees- ₹1, 30, 000
3. Nights included - 30(breakfast included)
4. Annual Maintenance Charge(A.M.C) - ₹7000+GST(18%), pay per year.
5. Payment plan- Credit card EMI, Down payment- ₹1, 30, 000
7. Offers included-
7.a. 2 Return Air Tickets (Domestic(within India), validity 1 year), 3N/4D, Stay (validity 1 year) - Free
7.b. 2 week Bonus with 2 A.M.C payment
Issues:
1. For free domestic travel, we asked them to book tickets, to which they denied saying the flight vouchers are not available for our desired locations.
2. They increased the AMC from 7000 to 8000 without any prior notice. (final price would be 9440 including GST (18%))
3. The customer experience is very poor and their response are late.
4. Ideally we have pre-paid around Rs. 4500 for each night, and the room they suggested usually ranged from 2000 to 3000. The services are not upto the mark as per the brand name they claim to be.
5. Suggested only 4-5 options for a location. On asking more options, they denied saying we do not have any more options left. Though I checked there were already a few more Taj India hotels present in that location.
6. For bookings outside India, the room prices does not include tourism taxes. They did not inform us about this.
7. Initially they denied for breakfast options, for which we argued with them.
8. As per 30nights in our membership, we should get at-least 6N per year. They will denied letting us use those 6N together on single international trip. We can only use 4N in international travel in 1 go.
9. I observed, they do not actually give you "Taj Resorts" for stay anywhere. They has this tie up with some other hotels for this membership.
I feel like so stupid and cheated by Taj India Resorts and lost my money and interest in this scheme. I would highly recommend to all people, not to go for this.
A message to Taj India, if they are reading this.
Provide good services or prioritise to the people who are trusting you with their money. If you do not treat them well, how do you expect to grow in future. Hotel industry is all about hospitality and customer experiences.
Was this information helpful?
A. Membership plan - 5 Years
B. 2 Air Return tickets in any Asian countries - 3N/4D
C. 30 nights hotel stay (6N/7D stay/year) in Studio level room at any 4 -5 star property as per their website
D. Asked me to pay immediately on the same day to get no AMC benefits which I agreed to pay also
2. That all amount for 5 years plan was charged to me in advance for 30N stays – Rs 1, 25, 000
3. But after paying the full amount, they informed that I have to pay annual maintenance charges also of Rs 8260 every year to take the services
4. During the sales meeting at Hotel Radisson Sec-13, Dwarka, the sales person shows the expensive and premium property but at the time of actual booking they offered only Rs 2000 property only
5. During the booking process, they started delaying the process and making excuses that the premium properties are not available for now though some one can easily book them just clicking mouse at any freely available site like booking.com and makemytrip.com, even directly from hotel at much lesser price than their AMC
6. On Feb 2022, I tried to contact them to for my booking for Adman Nicobar (2 Return air tickets and 3 nights hotel) where they come up with surprising email that this offer has been expired on my membership
7. I asked them to refund my hard money back but they denied that also
8. I emailed them back to show me this on my documents which they never replied and then stopped to reply my emails and then phone calls
9. There is completely deficiency is service on company part since they have acted in a fraudulent manner
10. The entire arrangement between the company and me was depend upon the quality of services to be provided by them which they never served
11. I started to search about this company and feedback from other members and found that there are so many other members also from Delhi NCR reason to whom this company cheated in the same patter
12. This company is indulging in unfair business practice in total violation of settled principles of law and ethics
13. Because of their shady and scandalous act, I have suffered monetary and mental loss as it has wasted a lot of time in trying to get the bookings done from them.
14. Finally I have decided to go for the legal action as consumer complaint and criminal FIR again these fraud, I have searched more than 40 members so far who have exactly same experience with them and ready to go for joint complaint
15. If you are reading my this long comments, means probably they have already cheated you
16. Please call me @ 9540491626 immediately, I will try my best to guide you to get your hard money back