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[Resolved]  Tamil Nadu Electricity Board [TNEB] — payment regarding

Hi I had paid tneb bill payment from mobikwik on 1st of october 2019 for 2 consumer nos ie[protected] the amount is Rs:830/- transaction id: MK[protected] and[protected] the amount is Rs:470/- transaction id is: MK[protected] both amount was debited from my account but not cleared in tneb. As the last date is on 3rd october i had paid once again from tneb website and the amount was cleared. When i checked in tneb website the 2nd paid amount only cleared as the receipt no is PGNHDF10388363 amount 470/- payment date Thu, 3 October 2019 09:31 and PGNHDF10388463 amount 830/- payment date Thu, 3 October 2019 09:39 as i paid it through hdfc netbanking. if the mobikwik amount also credited in tneb means it will show in advance amount but the advance amount also 0. So the payment paid via mobikwik was not cleared. I had complained in Mobikwik after verifying they replied as payment has been settled from there side and asked to verify with operator (ie in tneb) i had complained in tneb they are replying as transaction successful based on bank statement. iam asking for 2 payments but they are replying as same. (FROM BANK BOTH AMOUNT ON BOTH DAYS DEBITED, IN MOBIKWIK THEY SAYS THEY HAD SETTLED THE PAYMENT, IN TNEB THE SECOND PAID PAYMENT ONLY CLEARED, WHAT HAPPEN TO PAYMENT PAID ON 1ST OCTOBER.) so please verify it and do the needful for getting back my amount. contact:+91-[protected] mail id:[protected]@gmail.com.
Thanks.

payment regarding
payment regarding
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Complaint marked as Resolved Oct 23, 2019
I got a message from mobikwik that payment was unsuccessful for the transaction mentioned by me and they will refund the amount to my account with in 7 to 21 days.

Complaint Status


[Oct 24, 2019] Tamil Nadu Electricity Board [TNEB] customer support has been notified about the posted complaint.
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    Tamil Nadu Electricity Board [TNEB]
    Customer Care Service
    Customer satisfaction rating
    16%
    Complaints
    3521
    Pending
    0
    Resolved
    549
    Tamil Nadu Electricity Board [TNEB] Phone
    +91 44 2852 0131
    Tamil Nadu Electricity Board [TNEB] Address
    NPKRR Maaligai, 800 Anna Salai, Chennai, Tamil Nadu, India - 600002
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