[Resolved] Tanishq — cashback not received

bishtg01

from Mumbai, Maharashtra

Address:

Chandigarh, Punjab

Please be informed that I had purchased gold item from TANISHQ on 18.04.2018, by using HDFC credit card (last four digit i.e. 7779).
As per commitment cashback to be received within three to four month automatically, But I have not received agreed cashback till date in my account.

Kindly look into and arrange to provide my cashback ASAP.

Also note my Request number of HDFC customer care # [protected]

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May 13, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Apr 10, 2019

Updated by bishtg01 Tanishq complaint Ticket ID:- [protected]

Verified Support

Apr 12, 2019

Titan Company Customer Care's response Dear customer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

We request you to mail us your invoice copy, HDFC bank transaction statement at [protected]@titan.co.in. So that our relevant team can check and do the needful.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve