Tapzo — charged for undelivered food

Address:

560087

I have ordered food on 6th april by tapzo of an amount 588.5 rupees, which actually was supposed to serve by zomato.
I got confirmation message from both but the food actually didn't get delivered to me.
I tried to contact many times to tapzo support team but got a very system generated reply and not the solution that too after a week. Now i tried contacting zomato for the same and they are telling they didn't receive any order of mine.
And its almost 8 days yet i didn't get my refund.