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Tata AIA Life Complaints & Reviews

2.9
Updated: Jul 1, 2025
Complaints 350
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194
Unresolved
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Tata AIA Life reviews & complaints page 4

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A
Arun Prasad G
from Chennai, Tamil Nadu
Apr 17, 2022
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Non Refund of Rider Premiums

I have a TATA AIA Life Insurance Policy and during the FLP, I requested for cancellation of the Rider. Here are some basic notes.

a) Date of Policy Commencement : June 15, 2020
b) Free Look Period : 30 Days, as Policy was sourced thru Electronic/Distance marketing mode via Policy Bazzar, in Online Mode, and I have never met any tata aia executive
in person ever. Please look at the attachment where it says, "Distance...
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Y
ygoenka
from Bhubaneshwar, Odisha
Apr 1, 2022
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Dear Sir,
Policy No. C[protected] matured on 26.03.2022 of TATA AIG Life
The above Policy was matured on 26.03.2022 and all the documents required for disbursement were sent on 24.01.22, which are again attached. I have lodged a complaint for non-receipt of maturity amount and the Service Request No. is 77370640 dated 28.03.22. The said complaint is also attached for your ready reference. They are delaying the disbursement and asking for documents again even though again it was sent on 28.03.22. This is the maturity claim and the company is holding the money of the insured person and applying delay tactics.

The company should be penalised for wrong doing and the customer should not suffer as during collection of premium for delay they lapse the policy or charge interest but for reimbursement of maturity amount no penalty is applicable.

Kindly look into it before I escalate the matter further.

Thanks & best regards,

Y.GOENKA
May 10, 2022
Complaint marked as Resolved 
Tata AIA Life customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2022
Tata AIA Life Customer Care's response
Hi there, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you. Thank you.
Verified Support
Apr 06, 2022
Tata AIA Life Customer Care's response
Dear there, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at [protected]@tataaia.com. Thank you.
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    S
    sai charan ankith gopisetti
    Apr 1, 2022
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    I have requested for the cancelation of my term insurance plan ( ref : C[protected] and refund of premium amount but there has been no update from team. unable to contact customer care number on website.Senth Team multiple mails but no reply from them.
    Tata AIA Life customer support has been notified about the posted complaint.
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      A
      ankit567kumar
      from New Delhi, Delhi
      Mar 10, 2022
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      Not giving refund neither creating my term plan

      Address: Mumbai
      Website: www.tataaia.com

      Dear All,
      I have taken Term Plan of tat aia 30 days ago for premium of 7000000 INR including all the riders for which i have paid 9435 INR. after making payment received call from tata aia helping me out to upload the document according to that i have uploaded everything. after my medical done by tata received a call that policy is created will received soft copy today on mail and with in 7 days will received hard copy also. Its been...
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      M
      manikanteswar m
      from Kurnool, Andhra Pradesh
      Mar 7, 2022
      Resolved
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      Resolved

      Dear sir,

      my name manikanteswar m iam travelling tsrtc bus sunday night mgbs to kurnool 27/02/2022 exactly time 22:05 bus number :-TS08Z0187 DRV:-273908 bus accident and accident time on yeravaballi village my first three teeths damage and lips streaches and also my mobile also missing pls consider this complaint help for me...

      my mobile realme 7 pro imei number[protected]

      manikanteswar=[protected]
      Mar 7, 2022
      Complaint marked as Resolved 
      employe id 3987962
      Tata AIA Life customer support has been notified about the posted complaint.
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        I
        its.me.siddh
        from Pune, Maharashtra
        Feb 28, 2022
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        Address: Lucknow

        This is regarding the policy number C[protected]. Its a term plan for life.
        I paid my annual Premium worth 33727 INR on 13th Jan 2022.
        And since then its been more than 50 days and they are neither issuing the policy nor acknowledging my request for withdrawal. On every call their customer care representatives are clueless. They don't know their process.
        I have been doing multiple calls to these people everyday but every time either they say their backend team is not responding or they need few more documents. Most funny part is their ESCALATION DEPARTMENT. They are so dumb or non-existent that you may get a response from there customer care but no response from their ESCALATION TEAM. Now, they have kept my money and not even refunding it.
        Apr 8, 2022
        Complaint marked as Resolved 
        Tata AIA Life customer support has been notified about the posted complaint.
        Verified Support
        Mar 01, 2022
        Tata AIA Life Customer Care's response
        Hi there, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you. Thank you.
        Verified Support
        Mar 08, 2022
        Tata AIA Life Customer Care's response
        Hi there, information pertaining to your concern has been sent to you on your registered email ID. If you need any further assistance, you may write to us at [protected]@tataaia.com. Thank you.
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          A
          Ashish.jalan654
          Feb 22, 2022
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          One of the agent of Tata AIA life came to my place for insurance. As he explained me benefits of the plan and all. He told me that once you get the bond paper from that time I have 15-30 days freelook up period for cancellation of insurance. As i purchased my plan on 21st nov 2021 but till today I didn't get my bond paper. Many times I informed him regarding bond paper but from his sides no response. Now I am in financial problem and want to cancel my insurance but customer care told me that they will not cancel my insurance as freelook up period is over. So whose fault is that. TATA AIA AGENT NAME IS VIKASH, HE IS WORKING IN INDUSLND BANK ARRAH BRANCH BIHAR. I HOPE YOU GUYS TAKE SOME ACTION AGAINST THE AGENT. SO THAT HE CAN NEVER GIVE WRONG INFORMATION TO THE CLIENT.
          AND I want to cancel my insurance plan because according to the agent i didn't get bond paper so my 15 days freelook up period is still there.
          Mar 30, 2022
          Complaint marked as Resolved 
          Tata AIA Life customer support has been notified about the posted complaint.
          Verified Support
          Feb 26, 2022
          Tata AIA Life Customer Care's response
          Dear Ashish, apologies for the inconvenience caused. Requesting you to share your contact number and policy details. We will get it checked with the concerned team and get back to you.
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            M
            Mamon Bhar
            Feb 19, 2022
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            Resolved

            NOC not giving

            Address: Shrirampur.Hooghly

            Dear sir,
            I have an agency code with Tata AIA life insurance.But I have not started any business with them. And I have required the NOC from them as my job offered.I have requested them too many times but not get till date.My agency code is AIL4968707.

            Regards
            Jhumpa Bhar...
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            S
            Swarajit Bhar
            Feb 19, 2022
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            Address: Srirampur.Hooghly.

            Dear sir,
            This is to inform you that I have an agency code with Tata Aia life but I have not started Business with it as my suddenly job offer.so I gave an application for NOC for agency. But not get till date.My agency code is AIL4968707.
            Tata AIA Life customer support has been notified about the posted complaint.
            Hi Swarajit, we have made a note of your details and shared them with the concerned team. They will get in touch with you. Thank you.
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              S
              shubh chaurasia
              from Jhansi, Uttar Pradesh
              Feb 14, 2022
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              I have submitted a death claim on term plan policy of my mother with policy no - C[protected] and they have opened a death claim case no- CC21089208 on 23/12/2021.But till now claim is not processed and all the documents is submitted to the company from my end and they don't give me any proper reply from their side.
              I request you to pls help me in processing my claim as there is so much financial burden on me to handle for me and my family pls help.
              Tata AIA Life customer support has been notified about the posted complaint.
              Hi Shubh, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you. Thank you.
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                S
                ShainP
                Feb 3, 2022
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                I was convinced by an HDFC salesman to get the TATA AIA LIC and I was told that I was guaranteed to get all my invested premiums on surrendering the policy after my policy payment term of 6 years along with lucrative returns that almost doubled my investment. I only later noticed in the cryptic policy document did it say that I get only 50% of my investment back. I emailed TATA AIA to cancel my policy within my free look period. They agreed to everything and told me my policy is cancelled. It has been nearly a month and they still haven’t refunded the 12 lakes premium that I paid. Every time I email regarding it, I get a canned response saying the request will be processed in 3 or 6 days. I escalated this matter and then the only response I get is that it will be processed in a matter of more days.

                It clearly seems like the company is just fraud
                Tata AIA Life customer support has been notified about the posted complaint.
                Dear Shain, we regret the inconvenience caused. Kindly share your contact & policy details with us. We'll get in touch with you.
                ShainP's [Complaint's author] reply, Feb 8, 2022
                This user and this complaint is based on a Reddit post regarding Tata AIA insurance purchased by the user and requesting community help for the situation. I do not have further information of the user contact details or his/her policy.
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                  I
                  Imam09
                  Jan 17, 2022
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                  Dear Team,
                  My Name is Imam Khan I have a Agency Code from TATA AIA LIFE INSURANCE COMPANY LTD.
                  Sir, due to my current job criteria, my new company does not allow any agent Code from any insurance company. I am not interested in continuing as an agent for any insurance company.
                  It's my humble request to you to please process to terminate my agent Code with immediate efforts from IRDA PORTAL otherwise i am not eligible to join my new job.
                  My Pan card & Agent details mentioned below
                  PAN CARD NO: BGMPP2754B
                  AGENT CODE: AIL4969246

                  Please remove as subjected in IRDA on priority basis.
                  Tata AIA Life customer support has been notified about the posted complaint.
                  Dear Sir, we have made a note of your details and shared it with the concerned team. They will get in touch with you. Thank you.
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                    B
                    balapulagam
                    from Hyderabad, Andhra Pradesh
                    Jan 16, 2022
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                    Resolved

                    Hi Team, I was issued policy #C[protected] on 24/12/2021 and amount 31350 got deducted fthrough HDFC credit card...on 28/12/2021, i requested to cancel the policy(registration is not complete though).But till now my money is not credit..

                    Please do the needful
                    Feb 18, 2022
                    Complaint marked as Resolved 
                    Tata AIA Life customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2022
                    Tata AIA Life Customer Care's response
                    Dear Sir, we have made a note of your details and shared them with the concerned team. They will get in touch with you. Thank you.
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                      M
                      maharshi991
                      Dec 25, 2021
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                      I have code with tata aia life and i need noc for this code, i have subbmited all documents to local tata aia office and they told that i will recived noc from company in 15 working days, but is been more then 2 months i have not got any noc from company.
                      tata code: AIL4888211
                      pan : AASPO3775C.
                      documnents submited on 4/10/21.
                      Tata AIA Life customer support has been notified about the posted complaint.
                      Hi there, we have made a note of your details and shared it with the concerned team. They will get in touch with you. Thank you.
                      maharshi991's [Complaint's author] reply, Dec 29, 2021
                      thank you
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                        P
                        Prakash Rao2
                        Dec 20, 2021
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                        Hi,
                        TATA AIA has cancelled my policy after two years without any proper explanation, their reason seems absurd.
                        They say i have taken some other insurance policy other than the TERM policy C[protected].
                        I have not taken another TERM policies till date.
                        i have taken a different insurance policies like LIC jevan anand, LIC bima, Future generali critical health policy. but do not understand how this leads to a cancellation of my policy. when asked for a clear explanation for my policy cancellation they are not able to provide. Please help me reinstate the TERM policy.

                        Thanks & Regards,
                        Prakash
                        Tata AIA Life customer support has been notified about the posted complaint.
                        Hi Prakash, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you shortly. Thank you.
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                          Thejesh K
                          Dec 9, 2021
                          Resolved
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                          Resolved

                          I have purchased the policy with them with policy number. Initially the agent told me that its a EMI based payment you don't need to pay at a time. Later they said total amount will be deducted at a time that is 52250rs from credit card.
                          i have got a message from TATAAIA that amount received with transaction number. Later on my request cancelled the policy . but not refunding my amount. I have all the proofs that all my amount is credited to them that is from my HdfC credit card and confirming the same from Tataaia team.
                          even after many complaints they are not listening to me and not giving the amount back

                          My application Number :C[protected]
                          TRANSACTION id : WHMP[protected]
                          policy no : C[protected]
                          Jan 14, 2022
                          Complaint marked as Resolved 
                          Tata AIA Life customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 13, 2021
                          Tata AIA Life Customer Care's response
                          Hi there, apologies for the inconvenience caused. We have made a note of your concern and forwarded it to our team. We will have it checked and get back to you. Thank you.
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                            primarypolicy
                            Nov 25, 2021
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                            Address: hyderabad

                            Hi, I am insurance agent in Tata aia life insurance Hyderabad Begumpet. recently I joined in HDFC life as business partner model ( part time ). is this a crime. Tata aia people removed me from what's app group. this is very unfortunate thing's never expect this from Tata aia. can you explain me
                            Tata AIA Life customer support has been notified about the posted complaint.
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                              M
                              melvildsouza
                              from Bengaluru, Karnataka
                              Oct 4, 2021
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                              Resolved

                              Tata aia life assure educare at 21

                              C[protected]Case ID:[protected]

                              My Policy has matured on 12-09-21. Only upon my enquiry, the company has requested documents for settling the maturity proceeds.
                              I have submitted the required docs last month and have been writing repeated reminders for confirmation of the receipt of the docs. I have not received any reply till date. Even called up customer care and lodged a complaint. Did not expect this service...
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                              A
                              Aashikh A S
                              Oct 1, 2021
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                              Hi Team,

                              Kindly cancel my application no C[protected] as I am not satisfied with the terms and conditions of the application (policy) registered under my name. As there are contradictions from agent communication and actual brochure.

                              I went to Tata AIA Velachery branch today(October 1, 2021) to request for my cancelation of my policy and refund full amount of premium +gst paid (209000).

                              Branch manager from TATA AIA Velachery branch confirmed me that the application is not processed yet(not submitted) so, Kindly don't submit it or process it further .

                              Adhi Narayanan also confirmed me about the full refund will be done after 15 days from today but i request a proper copy of acknowledgement from your side and faster refund with no charges as i requested before policy generation .

                              Kindly consider this as high priority.

                              As i am unable to reach out through toll free number . kindly call me .

                              Case id[protected]

                              Thanks
                              Tata AIA Life customer support has been notified about the posted complaint.
                              Dear Aashikh, apologies for the inconvenience caused. Requesting you to share your contact number and policy details. We will get it checked with the concerned team and get back to you shortly.
                              Aashikh A S's [Complaint's author] reply, Oct 6, 2021
                              Yeah I received call from support team and they agreed to process refund . Thanks
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                                R
                                RASMI RANJITA MOHANTY
                                Sep 27, 2021
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                                Resolved

                                NOC of Agency Code 5021222

                                Dear Sir,
                                I Mrs. RASMI RANJITA MOHANTY W/O DEBASIS MOHANTY bearing AGENT CODE:5021222 bearing PAN NO. GNNPM6520D wants to resign from TATA AIA LIFE INSURANCE CO. LTD.when I have given documents to My Upline leader Mr. Subrat Nandi for DPBA coding, my husband mr.Debasis Mohanty was unemployed at that time. Now my husband Mr. Debasis Mohanty has got an opportunity as Sr. Area Manager in an organisation. Now I got an an opportunity as...
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