Tata AIG Insurance — 15 days policy cancellation denied

Address:

Chandigarh, Chandigarh, 160003

Hello,
Request number [protected].
My name is naresh kumar, i purchased tata aig healthcare group mediprime policy [protected] on 16th july 2019 the amount 6164 rs was deducted from my account within first call conversation of few mins. Tata aig customer executive clearly mentioned me on phone (Phone recording available) you can cancelled policy within 15 days, if don't like any terms and after 15 days you can cancel policy with some penalty and fees. She gives false statement that i will receive soft copy within 3 days and hard copy in 15 days but after 10 days passed when i didn't received any policy details, any mail and not even phone message about policy. I called customer care team 5-8 times for the soft copy of my policy, every time customer care support executive said, team, will send you the soft copy within 2 working days.

Lastly, i mailed tata aig customer care support team on 26th july with reference number [protected] for policy details and soft copy, which i received on 29th july. After reading "what am i not covered long lists" i decided and applied for cancellation on 14th days from policy start which is under 15 days policy cancellation period but tata aig customer care executive denies 15 days cancellation policy rules (Phone recording available) by saying you have to continue this policy now. So i requesting here to take serious action against this and refund my policy amount as per promised.