Tata AIG Insurance Complaints & Reviews

This is with reference to the claim number[protected] for which we have not received our money from last 4 months. we are continuously following up with them from last 4 months and customer care people are telling us that it is in process and we will get it soon. Now as we have no more patience so we have started writing mails and received first reply from Upasana Pandey stating that claim representative contact you at the earliest. Today received an e-mail from Vikas Bhardwaj[protected] stating: We are in the due course of processing your claim .As per surveyor the claim report was held up due to the below mentioned reasons. He tried contacting yourself on the number given in claim form but the number was unresponsive. Also from yesterday onwards after receipt of your mail we are trying to contact you on the numbers given in your mail but still there is no response. You are requested to submit us with following documents at the earliest so that claim could be processed: 1) Reasons for delay of one month in claim intimation. Date of accident is 17 May 2014 whereas claim registered with us on 18 June 2014. 2) Details of injury to Driver/Occupants/Third Party. 3) Details of police FIR. My reply was: First of all I am really surprised to see that after 4 months you people are awake to ask documents. All the necessary documents were already furnished which now I am not going to give and if any document was incomplete, why we were being told by customer care people that things r in process..we will get the claim soon. Why it was not communicated to us that it is on hold??? Moreover you people tried contacting us which is the biggest lie.we are educated and want you to educate yourself about the missed call alert service which is activated on both the.numbers given...neither calls nor miss call alerts received.. I am not going to give any damn document now and really dont want you people to send such useless mails... PLEASE HELP US AS WE ARE STUCK WITH THESE PEOPLE FOR OUR 1.5 LAC RUPEES

Do not purchase car policy or renew car policy from TATA AIG, they are frauds, issued a cover note for renewal of car policy, executive took cash but they turned out to be fraud. Customer care executives are rude, do not give complete information nor transfer call to concerned department, keep screaming about process, absolutely crap. Will never deal with TATA AIG again, bringing dishonor to TATA group and will never suggest to buy a policy from them. Got calls from - [protected], [protected]

Dear Sir/ Madam, I has been purchasing TATA AIG policy but not receive policy bond . My details below mention Name : RAGHUNATH GANGADHAR VATTAMWAR Policy Number : [protected] Policy Date 17 JUNE 2014 REQUEST NO : 3090673 Date : 30/08/2014.

Dear Sir/Ma'am, My self Mr. Moiz Bakir Electricwala, I had taken a policy of Tata AIG Life Company Limited in the year 2002, by the name of Mr. Firoz had been registered my account and 3 account was activated by him, through cheque. Then as per delay due to i was travelling Mr Firoz suggest me to activate ECS account & i was agree to it to activate. After few month Mr. Firoz call me and explain me about new sachem which i was not agreed then he gave offered me complementary policy in any1 at house but i was not agreed because all in my family was insured in any other insurance only my small brother was not. He insisted me that is complementary and you don't have to pay any single amount and said everything which we are talking is been recorded. then i thought to go for it and firoz took my brother details only (Mr. Hozefa Bakir Electricwala). Due to my busy scheduled and travelling i couldn't keep any updated or access to my account. in the year 2010 i came to know the complimentary policy was offered was payable/charged to me. i tried to contact Mr. Firoz but his number was coming switch off, then contact to your customer care to give the detail and whole lot procedure and said will get back to me but non response, frequently calling given details and came to know that i have 15 policy not 3 policy this made me more frustrated with all of this... I had visited to my nearest branch in the year 2011 which is in Bandra West their i have registered my complained and said to freeze my all the policy and disconnect with my ECS account, but the person suggest me that they could not help out with it, i have to visit to Malad the main branch but again due to my work i had to travel, while travilling i used to get call from some RBI that Tata Aig has been shut down and they had taken over and they promise that what every money i had invested will be refunded but had to pay some 30, 000/- i had to pay so within 3 months will be refund. then i refused them, many call i received. i REQUESTED TO PLEASE RESOLVE MY PROBLEM AS SOON AS POSSIBLE BECAUSE NOW ITS HIGH TIME IF YOU WANT I HAVE PROOF OF RECEIPT WHICH MY AMOUNT USED TO GET DEDUCTED. BELOW MENTIONED IS MY AND MY BROTHER WHICH WAS OFFERED 1 COMPLEMENTARY POLICY DETAILS: C[protected] C[protected] C[protected] C[protected] C[protected] C[protected] C[protected] C[protected] C[protected] U[protected] C[protected] C[protected] C[protected] C[protected] C[protected]

Dear Sir,

With respect to Car Insurance Policy No .[protected] for our Ford Figo petrol car model taken on 12/6/2014 from TATA AIG insurance our claim #[protected] has been rejected by the Insurance company for engine damage .

We were never informed by the authorised Agent of TATA AIG Mr. Karthik, Cell # [protected] that engine is not covered under normal policy and we need to pay extra premium for additional cover . We are enclosing copies of Renewal reminder and cover note from TATA AIG where it nowhere states engine damage is not covered .

My vehicle is lying in Ford Dealership (Lathangi Ford) in Bannerghatta road Bangalore since 19/6/2014 and dealership has given an estimate of Rs. 2.4 lacs for engine replacement which is beyond my capacity to pay.

What kind of car does Ford India makes where engine gets damaged by going into a ditch on my regular route to office and TATA AIG instead of helping their customers they come out with clause to reject the claim.

My car is in the Ford body work shop for last one week . I am paying thousand of rupees everyday for commuting to office. The mental trauma I have gone though ... TATA AIG is answerable for all this.

We request your help for resolving this issue at the earliest .

Vikas Saxena
Cell # [protected]

Hi, I have a vehicle for which the car insurance is due to lapse on the 24th of this month. I currently have a insurance with Bajaj via the Honda assure program. I have been repeatedly been getting a call from TATA AIG despite me specifically telling them not to call me and requesting them to update their records that I am not interested. Further my phone number is on the Do Not Call Registry and I have not given my explicit approval to TATA AIG to call me. This is now amounting to harassment. Thanks, Shaleen Srivastava

This is anand kelam. I have an car insurance of policy no:[protected] registered on car name Renault scala. I registered a claim weeks ago, the insurance claim for bumper to bumper and it will cover all of it, now my car is all made up and ready but the locals here are annoying me for some cash less methods and the car center are not relesing my car due to delay of transaction from tata aig's. I took car, health, etc. Insurance from this company thinking for their good services and reliability but due to this pathetic service from side of the auto insurance I regret that I am connected to you guys. even the guys of this company are sure to whome they should talk to.. why should i even bother about the process involved in the transaction between the two parties. i cant go from door to door to get my car realised. i want you guys to immediately solve this matter and to complete the transaction..

Hi, I got a call from TATA AIG Motor Insurance, saying my insurance is about to expire which was right. I told them to come for inspection on Saturday, since policy was expired just day before. No body came on Saturday and i got a call again on Tuesday and told them to come to my office before 4:45 PM since i was having meeting scheduled from 5:00PM. Inspection person reached my office by 5 and telling me to come down i told him to wait for 15-20 min and i will be there, after 25 min i got a call from their office that person has left and they can not proceed with insurance. Case will be closed in their system mentioning car has dent. This is how Tata Aig is working, On first place they contacted my for Insurance Renewal and showing unnecessary Attitude.

My policy num [protected]
My claim num[protected]
My car is ready for delivery according to the company on 1.5.2014 but due to the missguidence of surveyor (Naveen chawla) i am notable to receve my car till now(15.5.2014).
Surveyor told me about to submitted the required docoument regarding the claim witch are submitted by us on 3.4.2014.But till now t.O of claim is not issued by surveyor or claim head ravinder saini.
Claim head mr. Ravinder saini demand the unneccarly personal docoument witch are not regarding the policy or for any claim.

they claim its money back policy but dont give . executives dont come on line after making big promises to co operate . their agents are also biggest cheaters . iam repending why did i go for tata aig when iam alive they are not paying after my death they will not pay a penny to my family. please be carefull before you buy their product.

Dear Executive, My Policy TATA AIG Policy Policy Number is [protected]. On 26th Mar 2014, I have renewed my Car Insurance before expiring the previous policy using IVR Credit Card payment option on receiving call from Tata-AIG personnel. But, so far I have not received any SMS / Email regarding the receipt of my payment as well Soft Copy of Policy documents. I have registered a complaint on Tata-AIG portal and above that I have called 6-7 times to Customer care. Every time, I get a response that our Service Team is working on it. I am not able to take out my vehicle. Hope, this complaint will resolve my issue at the earliest. Thanks Abhijeet SZ

My car TATA Indica No. TN18-V0139 got accident occurred by tire bust in Chennai on 16.06.2013. I have TATA AIG insurance for motor vehicle policy no. 064001/[protected]/000000/00. And I submitted police certificate & driver statement for insurance claiming. I let my car to service to Concorde motor service, Maduravayal, Chennai. Now its crossed eight months. After this eight months, now they released 54% only. In your Chennai branch, Mr. Nirmal asked Rs.10, 000/- (Rupees Ten Thousand only) for claiming this insurance. We didn't give. So he led this 8 months delay for claim and after that release 54% only. Already I compliant two times thro your website. Here also no response. What to do?

Dear Sir/Madam I am Jai Prakash Singh and I am having a policy with u vide no.U[protected]. dated Mar.2010. I have paid the 1st premium of Rs.15000 in that month. But due to my transferred to other region i couldnt paid the next premium. Now in 2014 when i enquired about that then i got information that my policy has been auto surrendered and the remaining amount of something 2000 has been send to me. But i have not got any payment till now. And also when i have paid 15000 then how it whould be refund only 2000. Also where is the cheque of that 2000. Kindly suggest what to do?

My car TATA Indiaca No.TN18V0139 got accident occurred by tire blast in Chennai on 16.06.2013. I have TATA AIG insurance for motor vehicle policy no. 064001/[protected]/000000/00. And I submitted police certificate & driver statement for insurance claiming. I let my car to service to Concorde motor service, Maduravayal, Chennai. Now its crossed six and half months. Still that insurance company delayed for releasing the claim amount. By this delay, I lost my four months income and without income I paid car loan dues. And rust also forming in wheel. How can I survive? For this delay, that company should pay the full amount of car service charge.

Sir/madam,

I am vimal veera, above said policy holder for my car Hyundai I 10,

I know you are one of the best service provider in Indian market, and providing the solutions of millions,

This year my experience in claim and service doesn't suits your quality of service and slandered.

I just want to take your attention toward after sales service the problem which face by me is as under...

1) in spite of calling many times to customer care from mid of November for picking up the renewal premium, every time i got false promise by the executives and till date no one has turned up..

2) on 3rd Dec. 2013. i dropped my car to MOHAL HYUNDAI, vasai, for the claim against denting and painting and service purpose. My claim Ref. no.[protected]. as per your surveyor it is informed to me that i can't claim the entire damage in a Single Claim which is occurred in single incident.
So on 6th Dec.2013 i applied for 2nd claim ref. no.[protected]. and also claimed for damage of rear suspension system on same date.

now till date your company surveyor didn't turned up for the survey. god knows what is the problem.

even a SINGLE representative spoil the goodwill of the company

hope you will look at the matter and trying to solve the issue.

thanking you

vimal veera.
virar.

First I lodged complaint about non receipt of the policy in 18.05.2013, followed by a call on 08.06.2013. Subsequent calls on 12.07.2013 no. 1875294 attended by Ms. Upasana, followed on 12.08.2013 attended by Mr. Ashish No. 1964664, that was followed by call no. 61283850 attended by Suraj Singh and last one on 04.09.2013 under call no. 2032780 attended by Ms. Nilam and them by Francis Fernandese. All promised me of receiving policy at my door steps within 7 days as you have trained them to say so like puppets without any action. One of your staff, mentioned name, called on 08.06.2013 and said that the policy sent to my address returned with remarks 'no such person'. I am very much surprised at the address recorded in you no. of endorsement you sent to me for last 30 months. I have received my Pass post and many very important documents at the same address and how come your policy is not delivered, whereas your 12 endorsements sent on the following dates were delivered to me. Your staff whoever I contacted give false statements, very unfortunate. The endorsement letters as said above signed by Mr. Atri Chakraborty received are listed here below. 1. Endorsement letter dated 18.05.2013 2. Endorsement letter dated 12.06.2013 - 5 letters received at my end. 3. Endorsement letter dated 28.08.2013 - 6 letters received at my end. These multiple letters clear evidences that Mr. Atri is simply signing the letters without looking at it or understanding the complaints or not interested in customers grievances is the reason I requested you to take action against this person. On complaint 2032780 on 04, 09.2013 your company sent me the soft copy of the insurance policy. I was shocked to see the address recorded on the policy!!! It was mentioned as "B 12 Fie Patpar Ganj Industrial Area DELHI, 110092" I never resided in this area during my life time. How come you have recorded this address in the policy what authority you had to record this address? Please answer. Send me the original policy urgently or else I am forced to take legal action, referring to IRDA

Dear Sir/Madume I am getting monthly statement from your bank, but I am not able to view the statement & I am entering uppercase 4 digit my name & Costumer id For the password but its not showing pleas give me alternate suggestion. My mail id shankar.[protected]@gmail.com

I have purchased TATA AIG General Insurance policy for my Car from Ms Sarika Gulati who claims to be the producer of TATA AIG. I handed over the cheque to one of their executive who came to my house to collect the payment. Later their guy came and took the pictures of my car! Its almost more tow months since i am chasing this lady to know the status of my original policy! She never picks the call when i call. To get the policy she use to call me on daily basis! But now after paying the money! No news!

This is what service TATA AIG is offering to then client! I would request the consumer court to Black list all TATA AIG products and its services in future! I would like to have a compensation of the same the way i am being harassed!

We had taken 2 policies one in my name - Ganesh Shastri - C[protected] and the other in my wife's name - Indira Ganesh - C[protected]. Both were taken in 2004 and all premiums were paid in time in each year. The maturity value was Rs. 3, 00, 000 each and the premiums were Rs. 49000 to 50, 000/- varying over the years.

I do not know as to how the premiums were fixed. I was told that each year there will be an annual bonus which will give capital appreciation.

Each on o[censored]s have paid Rs. 5, 20, 000/- as premium during the last 10 years.

Now the maturity value is also Rs. 5, 20, 000/- for each o[censored]s including the bonus etc.

There is no return and no capital appreciation. The so called bonus etc is NIL in reality.

I need this to be investigated - why the return from this policy is NIL even LIC (Govt undertaking) gives minimum 6% per year.

I will strongly advise that such policies should not be taken.

Ganesh Shastri

ganesh.[protected]@gmail.com

Hi, I am Rambabu Kondala working with TATA Elxsi. I travelled on Air India VTZ-DEL-BHX on 12-Sep; and my baggage did not turn up. So i raised a complaint with BHX airport authorities and after lot of follow up i received my baggage after 7 days. During this time the response from Air India is horrible and they did not even pay me singly penny for their improper service. Since i have travel insurance from TATA AIG that covers travel baggage delay as well; i have submitted a claim (claim no: 662403) with all the required documentation. It is almost a month time and there is no response from them inspite of all the emails to the respective claim manager (Dasgupta, Niraja <Niraja.[protected]@tata-aig.com>). I have also called up their customer care to understand the status, was informed they are processing it and will arrange call back. But i did not either hear back anything from them, though i called them couple of times atleast. It is really horrible service from TATA AIG, request for your support to resolve this and to make them understand they must do their job please. Air India is as always the worst service to say the least. TATA AIG travel Insurance master policy no: WAGR000395 Schedule Number: HR489379 Claim No: 662403 Air India eTicket Booking Reference No: 6UZ9MP / Ticket No: ETKT 098 [protected] My Contact Number:[protected] My email ID: [protected]@tataelxsi.co.in Thanks much, Rambabu Kondala